At Full Discount Shop, customer satisfaction is our priority. We strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, our refund policy is outlined below.

Eligibility for Refunds

Customers may request a refund within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• Proof of purchase (order number or receipt) must be provided.
• Refund requests must be submitted through our official customer support channels.

Refund Processing & Deduction

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• A 20% processing and restocking fee will be deducted from the total order value.
• The remaining 80% refund amount will be processed to the original payment method.
• Refunds typically take 5–10 business days to reflect, depending on your payment provider or bank.

Non-Refundable Items

The following items are not eligible for refunds:

• Products damaged due to customer misuse or negligence.
• Items returned without original packaging or missing parts/accessories.
• Digital products, downloadable items, or gift cards (if applicable).
• Products purchased during special clearance or final sale promotions.

Shipping Costs

1. Original shipping charges are non-refundable.
2. Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item).

Replacement Policy

At Full Discount Shop, we are committed to delivering quality products. If you receive a damaged, defective, or incorrect item, we offer a replacement under the following terms.

Replacement Eligibility

Replacement requests must be made within 14 days of the product delivery date.

To qualify for a replacement:

1. The product must be defective, damaged during transit, or incorrect upon delivery.
2. The issue must be reported with clear supporting evidence (photos/videos).
3. The item must be returned in its original condition, including packaging and accessories where applicable.

Replacement Process

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order details and evidence of the issue.
3. After verification, we will arrange a replacement shipment.

Important Notes

• Replacements are subject to product availability.
• If the same product is unavailable, we may offer a store credit or an alternative product of equal value.
• Replacement shipping costs for approved claims will be covered by Full Discount Shop.

Contact Us
For any refund or replacement inquiries, please contact our customer support team through Full Discount Shop Customer Support and we will assist you promptly.