Refund policy

Return, Refund & Replacement Policy

Last Updated: May 12, 2026

At Full Discount Shop, customer satisfaction is our priority. We aim to ensure that every product meets your expectations. If you are not fully satisfied with your purchase, please review our Return, Refund, and Replacement Policy below.

1. Return Policy

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

  • The product must be unused, undamaged, and in its original packaging.

  • All original accessories, manuals, and included items must be returned.

  • Proof of purchase (order number or receipt) is required.

  • Return requests must be submitted through our official customer support email before sending any item back.

To initiate a return, please contact us at:
alfahad.services.w.l.l@gamil.com

Return Address:
Riffa, 914, Bahrain

Important: Items returned without prior approval will not be accepted.

2. Refund Policy

Once your returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • A 20% processing and restocking fee will be deducted from the total order value.

  • The remaining 80% refund amount will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us.

3. Non-Refundable / Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or accidental damage by the customer

  • Items returned without original packaging or missing accessories

  • Customized or personalized products

  • Perishable goods

  • Personal care items

  • Digital/downloadable products

  • Gift cards

  • Clearance, discounted, or final sale items

  • Hazardous materials or flammable goods

If you are unsure whether your product qualifies, please contact us before initiating a return.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • damaged,

  • defective, or

  • incorrect,

contact us within 48 hours of delivery with clear photos or videos so we can resolve the issue promptly.

Email: alfahad.services.w.l.l@gamil.com

5. Replacement Policy

We offer replacements for eligible products within 14 days of delivery.

To qualify:

  • The item must be defective, damaged during delivery, or incorrect.

  • The issue must be reported with supporting evidence (photos/videos).

  • The item must be returned in original condition and packaging.

Replacement Process

  1. Contact customer support within 14 days.

  2. Provide your order number and issue details.

  3. After verification, we will arrange a replacement shipment.

Note:

  • Replacements are subject to product availability.

  • If unavailable, store credit or a similar-value replacement may be offered.

  • Shipping for approved replacements is covered by Full Discount Shop.

6. Exchanges

To exchange a product, please request a return first. Once your return is approved, you may place a new order for the desired item.

7. European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify:

  • Product must be unused

  • Original packaging must be intact

  • Proof of purchase is required

8. Shipping Charges on Returns

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Contact Us

For all return, refund, or replacement inquiries, contact:

Full Discount Shop
Email: alfahad.services.w.l.l@gamil.com
Address: Riffa, 914, Bahrain
Website: https://fulldiscountshop.com/